ION Refunds & Returns Policy

We have a 30-day, Hassle-Free return policy, which means at any time within 30 days after receiving your hat you can request a return.


To be eligible for a return, your item must be in the same condition that you received it and undamaged. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ionbottle.co Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return questions at support@ionbottle.co

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Shipping 
Customers will be responsible for arranging return shipping. 

 

Refund Method & Timeline
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. (within 48 hours of of receiving the return) If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take some time for your bank or credit card company to process and post the refund too (anywhere from 1-10 days).